Complete Dental Practice Professional Programme

The Complete Dental Practice Professional Programme takes you from your first day on the front desk to running the commercial side of the practice, in one enrolment and one certificate. It combines our four professional courses with the CPD every non-clinical team member is expected to hold, and a practical workplace development component completed in your own practice.

What's included: the Dental Receptionist Foundation Course (Level 2), the Dental Practice Administrator Certificate (Level 3), the Dental Treatment Coordinator (TCO) Foundation Course, Commercial Practice Skills, and eight selected Dental CPD modules — Medical Emergencies, Infection Prevention & Control, Safeguarding, GDPR & Confidentiality, Record Keeping, Complaints Handling, Health & Safety and Equality, Diversity & Inclusion. Every course appears in My learning the moment you enrol, each with its own certificate, and the programme certificate is issued when you complete the six components.

Practical workplace development: six structured tasks carried out in your practice — a diary audit, a new-patient call review, a recall campaign, a treatment-plan follow-up log, a complaints or feedback review and a compliance spot-check — each written up in a short reflective log and signed off by your manager. Ideal for practices developing a new starter into a complete dental practice professional, and for individuals building the full skill set for a coordinator or practice-manager role.