Everything a new or returning dental receptionist needs to run a calm, compliant front desk.
The dental team, practice types (NHS, private, mixed) and a day in the life of reception.
GDC Standards for the Dental Team, confidentiality, consent basics and your role in compliance.
Greeting, registration forms, medical histories and creating a welcoming environment.
Answering calls, triage questions, voicemail, email and text etiquette.
Booking rules, appointment lengths, recalls, waiting lists and reducing failed appointments.
Tooth notation, common procedures and reading a treatment plan.
Taking payments, exemptions, receipts and having confident fee conversations.
Listening, apologising appropriately and the practice complaints procedure.
Multiple-choice assessment with instant results and downloadable certificate.
The dental receptionist is the first voice a patient hears and the last face they see. This Level 2 foundation course gives you the knowledge, language and confidence to run the front desk of a modern UK dental practice from day one.
Across 24 bite-sized lessons you will learn how a practice is organised, what happens in each treatment, how to read a dental chart, and how to manage the appointment book so clinicians stay productive and patients stay happy. Real front-desk scenarios — the anxious patient, the missed appointment, the awkward payment conversation — are worked through step by step.
On completion you will receive a verifiable CPD certificate (12 hours) that evidences your induction training for CQC and supports your first steps on the dental career ladder.
Issued the moment you complete the final module. Every certificate lists the course aims and objectives, anticipated learning outcomes, the quality-assurance process and 12 CPD hrs — the elements the GDC requires for verifiable CPD. Non-registrants can use it as CQC training evidence and for appraisals.
Based on 214 learner reviews · 3 shown
I started at the practice with zero dental knowledge. After this I could book the right appointments, explain NHS bands and actually understand what the dentists were asking for.
As a lead receptionist I wanted something to help me coach my team. This gave me a framework for KPIs and feedback I still use every week.
The telephone scripts alone were worth it — our new-patient bookings went up within a month of the whole reception team completing it.
Immediately. Access opens the moment your order is confirmed and you can learn from any device, in any order, as many times as you like.
A short multiple-choice or scenario-based assessment at the end of the course with instant results. You can retake it as many times as you need at no extra cost.
Yes. Practices can buy multiple places on one invoice and receive a training matrix for CQC evidence. Contact us for team pricing.
A free 45-minute introduction to life on the dental front desk.
Step up to lead receptionist: KPIs, team leadership, patient retention and practice growth.
Free 30-minute explainer: hours, cycles, PDPs, verifiable evidence and annual statements.
Recognise and respond to the emergencies most likely to happen in a dental setting.
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