The dental receptionist is the first voice on the phone and the first face at the desk. Our receptionist track takes you from your first week on the front desk to leading a reception team — diary management, NHS bands, telephone skills, complaints and the dental terminology that makes clinicians trust you.
Every course on this track is built around tasks you actually do in a UK dental practice — not theory for its own sake.
Run a dental diary that keeps surgeries full and patients on time
Explain NHS charge bands, exemptions and private fees with confidence
Convert new-patient enquiries with a structured, patient-first phone approach
De-escalate difficult conversations and follow the practice complaints procedure
Understand charting, treatment codes and clinical terminology used by your dentists
Coach and lead a reception team using KPIs and feedback (advanced level)
Start with a free taster, build the foundations, then earn the advanced certificate. Add CPD modules whenever your practice needs them.
A complete taster module with a certificate — no card required.
Everything the job needs in your first months.
Lead a team, run a function or coordinate complex cases.
Short verifiable modules that keep you current and compliant.
Medical Emergencies in the Dental Practice (Annual Update)
2 CPD hrs · All Levels · shared with CPD
£20.00
Safeguarding Children & Vulnerable Adults for Dental Teams (Level 2)
3 CPD hrs · All Levels · shared with CPD
£20.00
Complaints Handling in Dentistry
2 CPD hrs · All Levels · shared with CPD
£20.00
Patient Records, Data Protection & GDPR for Dental Teams
2 CPD hrs · All Levels · shared with Administrator
£29.00
Filter by level, or open the full catalogue for price and topic filters.
A free 45-minute introduction to life on the dental front desk.
Everything a new or returning dental receptionist needs to run a calm, compliant front desk.
Step up to lead receptionist: KPIs, team leadership, patient retention and practice growth.
Recognise and respond to the emergencies most likely to happen in a dental setting.
Recognise, respond and refer: safeguarding for everyone who works in a dental practice.
Turn complaints into trust: the GDC-recommended topic every practice needs.
UK GDPR, the DSPT and record-keeping rules made practical for dental practices.
Try another step of the path.
The complaints section changed how I handle upset patients. I feel far more confident staying calm and knowing the procedure.
I started at the practice with zero dental knowledge. After this I could book the right appointments, explain NHS bands and actually understand what the dentists were asking for.
The telephone scripts alone were worth it — our new-patient bookings went up within a month of the whole reception team completing it.
Still unsure which course to start with? Tell us about your role and we'll recommend a path.
Ask our teamYes. The Foundation Course (Level 2) and the free taster assume no dental knowledge. You will learn terminology, charting basics, NHS bands and the diary from scratch, in the order a new starter needs them.
Receptionists are not GDC registrants, so CPD is not a legal requirement — but CQC expects evidence of training in safeguarding, complaints, information governance and infection control for everyone in the practice. Our certificates give you that evidence and a recognised record of professional development.
Level 2 (Foundation) covers the day-to-day job to a confident standard. Level 3 (Advanced) is for experienced receptionists who lead a desk: KPIs, coaching, complaints escalation, new-patient conversion and working with the practice manager.
No. Every track starts with a free taster and a foundation course written for people in their first weeks in the role. Advanced courses assume you have completed the foundation level or have equivalent experience.
There is no deadline — access is for life. Most learners finish a foundation course in two to three weeks studying an hour or two a week, and a CPD module in a single sitting.
Yes. Every course issues a downloadable certificate listing the aims, learning outcomes, GDC development outcomes and verifiable CPD hours. Practices use them for CQC training evidence and appraisals.
Begin with the free taster, then continue at your own pace — lifetime access and free updates included.
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