Core systems: practice-management software, NHS portals and finance tools
How to progress from admin to practice management
Who is this course for?
Career explorers
Receptionists considering admin
New starters
Course curriculum
4 modules4 lessons40 min total0.5 CPD hrs on certificate
01Reception vs administrationHow the roles differ and overlap.
How the roles differ and overlap.
02The admin yearMonthly, quarterly and annual compliance tasks.
Monthly, quarterly and annual compliance tasks.
03Tools of the tradeSoftware, portals and templates.
Software, portals and templates.
04Quiz & certificateFree certificate on completion.
Free certificate on completion.
About this course
Curious about dental administration? This free introduction explains the difference between reception and admin roles, the systems administrators manage (records, NHS claims, stock, HR and compliance) and the skills that make a great one.
It is the opening module of our Dental Practice Administrator Certificate, free to complete with a downloadable certificate.
Issued the moment you complete the final module. Every certificate lists the course aims and objectives, anticipated learning outcomes, the quality-assurance process and 0.5 CPD hrs — the elements required for verifiable CPD. Non-registrants can use it as CQC training evidence and for appraisals.
CPD development outcomesAEffective communication with patients, the dental team and othersBEffective management of self and working with others in the dental teamCMaintenance and development of knowledge and skill within your field of practiceDMaintenance of skills, behaviours and attitudes which maintain patient confidence
Learner reviews
4.7
Based on 205 learner reviews · 5 shown
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Daniel KerrDental Administrator, Edinburgh · Aug 2026
The compliance calendar and stock templates are now part of how our practice runs. Excellent value.
Tom HarrisonPractice Owner, Sheffield · May 2026
I was promoted to practice manager with no formal training. This programme gave me the structure, templates and confidence to lead properly.
NH
Nadia HussainPractice Manager, Leicester · Aug 2026
I moved from reception to admin after this course. My manager said my CQC evidence folder was the best she had seen.
CE
Charlotte EvansDental Receptionist, Swansea · Jul 2026
The finance and KPI module paid for itself — we identified two problems in our numbers within a fortnight.
LB
Laura BellDental Receptionist, Milton Keynes · Jun 2026
The NHS claims module finally made UDAs and FP17s make sense. Our rejected claims dropped almost immediately.
Common questions
When can I start?
Immediately. Access opens the moment your order is confirmed and you can learn from any device, in any order, as many times as you like.
How is the course assessed?
A short multiple-choice or scenario-based assessment at the end of the course with instant results. You can retake it as many times as you need at no extra cost.
Can I enrol my whole team?
Yes. Practices can buy multiple places on one invoice and receive a training matrix for CQC evidence. Contact us for team pricing.
Dental Reception · Dental Administration · Dental Coordination · Commercial Practice Skills · Selected Dental CPD · Practical workplace development — the whole practice career route in one en
